Be aware of your rights as a traveler before making any decision and choosing the travel service office for the trip.
There are many reasons why in the last few decades, Iran share of income from inbound tourism goes up Tourism experts believe that one of the reasons for this is the proper service of tourist tours and observance of traveler’s rights
According the World Tourism Organization definition abut tourism, a tourist is a person who travels to a country or city, and his intention is to travel for leisure, rest, sports, visiting relatives and Be friends, business, mission, attend seminar or conference, treatment, study and research or religious activities. Therefore, in order not to be included in the list of travelers who complain to the travel agency to get back their rights as a tourist after the trip, be informed about your rights as a traveler before deciding and choosing the travel service office for the trip.
Now, The main thing that you should know is that if you have problem during your trip that you don’t received your requested services according you contract, do not be angry or sad. Be sure your rights and money is not wasted as a tourist and there is a way to get your due.
If during a case trip, there is a violation of the contract, it is better for the passenger to inform the agency in writing; For example, if the contract states a 5-star hotel but stays in a 4-star hotel, a card or payment slip indicating the stay will be enough to claim compensation from the agency upon your return to her your touristic rights and, if denied, complain about these infringing tours to the Dispute Resolution and Complaints Committee of the Cultural Heritage and Tourism Organization through your travel agency in your country. According international rules they will solve your problem as a tourist in Committee of the Cultural Heritage and Tourism Organization
In addition, all the rights of a passenger are written on the back of the contract .Keep this contract until the end of the trip so that in case of any problem, you can use this contract to your advantage.